At Dream Health Markt, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward refund and returns policy to provide you with peace of mind.

Refunds:

  1. Eligibility: To be eligible for a refund, the item must be returned within 30 days of purchase. The item must be unused, in its original packaging, and in the same condition as received.
  2. Refund Process: To initiate a refund, please contact our customer service team [checkout our contact page]. Provide your order number and details of the item(s) you wish to return. Our team will guide you through the process and provide you with a return authorization if applicable.
  3. Refund Method: Refunds will be issued to the original method of payment used for the purchase. Please allow [number] business days for the refund to reflect in your account, depending on your financial institution’s processing times.
  4. Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method to ensure safe and timely delivery of your return.

Returns:

  1. Product Condition: Returned items must be in their original condition, unused, and with all original packaging intact. We reserve the right to refuse returns that do not meet these criteria.
  2. Return Authorization: Before returning an item, please contact our customer service team to obtain a return authorization. Returns without prior authorization may not be accepted.
  3. Return Process: Once your return is authorized, carefully package the item(s) and include the return authorization number provided by our team. Ship the package to the address provided with your return authorization.
  4. Return Shipping: Customers are responsible for return shipping costs unless the return is a result of our error or a defective product.

Exchanges:

We currently do not offer exchanges. If you wish to exchange an item for a different product, we recommend returning the original item for a refund and placing a new order for the desired item.

Contact Us:

If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact our customer service team at [contact email/phone number]. We are here to assist you and ensure your shopping experience with Dream Health Markt is exceptional.

This refund and returns policy are effective from [effective date] and may be subject to change without prior notice. Please refer to our website for the most up-to-date policy information.